– Can I buy online and collect in-store?
Yes, when placing your order select the free ‘Local Pickup’ option on the payment page. You will receive an email notification when you place your order. Orders placed online must be paid through the website. All local pickup orders must be collected from our office in Pinewood Studios.
– What methods of payment do you accept?
Via PayPal, we offer Visa/Mastercard/Maestro and American Express. If you would like to pay with a different method, please contact us at firstname.lastname@example.org or +44 (0) 1753 657 002. We take all major credit and debit cards over the phone or in store. We also accept payments via bank transfer.
– When will my order arrive?
We work hard to dispatch your order as soon as possible. Most orders placed before 3pm Monday to Friday are dispatched same day. If an item is out of stock or is no longer available, we will contact you via email or telephone. Our standard delivery service is between 1 to 2 days after dispatch.
– Where do we deliver?
We offer worldwide delivery on most items. Bulky or heavy products may incur increased shipping costs. We will contact you via email or telephone if there is an increase in shipping costs.
– Can I cancel or amend my order?
Orders can be canceled or amended anytime before the items are shipped. Please contact us at email@example.com or +44 (0) 1753 657 002 as soon as possible. If the items have been shipped, additional shipping costs may be applied if the order is changed.
– How do I return a product?
Refunds for returned items must be made within 30 days from the date of order. To discuss a return or any other issue, please contact us at firstname.lastname@example.org or +44 (0) 1753 657 002.
– How do I visit Unit Box in Pinewood Studios?
We are based in Pinewood Studios. You must contact us prior to arriving to make an appointment. You must report to the main Pinewood security and present valid photo identification and personal details for security clearance. Upon entry, you can make your way to our store. View a map to see where Unit Box is on the Pinewood lot.